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Terms and Conditions

Welcome to Pankaj Dairy. By accessing or using our application and website, you agree to be bound by these Terms and Conditions.

1. Use of the Service: You must be at least 18 years old to use our services. You agree to use the app only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the app.

2. User Accounts: To access certain features on the app, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Payments and Billing: All payments on the app are processed securely through our payment gateway partner, Razorpay. We do not store your full credit/debit card details on our servers. Prices for our services are subject to change without notice.Only business accounts may directly coordinate with us for payments.

4. Intellectual Property All content, features, and functionality of the app, including but not limited to text, graphics, logos, and code, are the exclusive property of Pankaj Dairy and are protected by copyright laws.

5. Governing Law These terms shall be governed by and constructed in accordance with the laws of India, specifically under the jurisdiction of the courts in Patna, Bihar.

Privacy Policy

1. Information We Collect

  • Personal Data: While using our app, we may ask you to provide certain personally identifiable information, including but not limited to your Email address, First name and Last name, and Phone number.

  • Payment Data: We use Razorpay for processing payments. We/Razorpay do not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment.

2. How We Use Your Data We use the collected data to:

  • Provide and maintain our service.

  • Notify you about changes to our app.

  • Provide customer support.

  • Process your transactions securely.

3. Sharing Your Data We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates.

4. Security of Data The security of your data is important to us, but remember that no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your Personal Data.

Refund and Return policy

At Pankaj Dairy, we are committed to delivering the freshest and highest-quality dairy products to your doorstep. Because our products are perishable, our return and refund policy is designed to maintain strict hygiene and safety standards.

1. Eligibility for Refunds or Replacements

We will gladly issue a refund or provide a replacement if your order meets any of the following conditions:

  • Damaged Packaging: The product packaging is torn, leaking, or compromised upon delivery.

  • Spoiled Product: The milk or dairy product is curdled, sour, or spoiled prior to the printed expiry date.

  • Incorrect Item: You received a product different from what you ordered.

  • Missing Item: A product you paid for was not included in your delivery.

2. Non-Refundable Items

For health, safety, and hygiene reasons, we cannot accept returns or issue refunds for:

  • Products that have been opened or partially consumed (unless spoiled).

  • Products with intact packaging but returned due to a "change of mind."

  • Issues reported after the designated reporting window has passed.

  • Products that spoiled due to improper storage by the customer after delivery (e.g., not refrigerating milk immediately).

3. Time Limit for Reporting Issues

Due to the highly perishable nature of dairy, you must report any issues within 24 hours of delivery. Claims made after this period will not be eligible for a refund or replacement.

4. How to Request a Refund

If you experience an issue with your order, please follow these steps:

  1. Contact Us: Reach out to our customer support team via phone or email within 24 hours of receiving your delivery.

  2. Provide Proof: Share your order number and clear photographs of the damaged packaging, incorrect item, or the batch/expiry date of the spoiled product.

  3. Resolution: Once our team verifies your claim, we will offer you the choice of a replacement delivered on the next dispatch or a full refund for the affected item.

5. Refund Processing Time

  • Original Payment Method: Approved refunds will be credited back to your original payment method (Credit/Debit Card, UPI, Wallet) within 5 to 7 business days.

  • Store Credit/Wallet: If you prefer, we can immediately credit the refund amount to your Pankaj Dairy wallet for use on your next order.

6. Order Cancellations

  • One-Time Orders: You can cancel a one-time order for a full refund if you notify us at least 12 hours before the scheduled delivery time. Since we begin delivery around 9AM every day, we need to be informed by 9PM a day prior.

  • Once Dispatched: Orders that have already been dispatched for delivery cannot be canceled or refunded.

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